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“We deliver your tea safely and efficiently by UPS. Personal customers: you qualify for Free Delivery when you spend £35.”
How we deliver your tea
Carriage is charged on all business orders. We have found that this is fairer and more cost-effective overall for everyone. Our standard UK carriage charge is £12.00 per carton. One carton can usually take 20kg of tea, depending on the exact products ordered.
Overseas: we deliver to most countries. Please ask us for guidance. The rate will depend upon the quantity being sent. Most overseas parcels go via UPS, but sometimes it is cheaper to use another company. You will always have a tracking code. Larger orders will go on a pallet/container out of Felixstowe and we will tell you all the details at the time.
Local businesses: we will deliver free to you within Portsea Island (min order £25.00).
Free Delivery for UK Personal Customers
If you are a personal customer, and your order comes to £35 or more, we will deliver your tea to you in the UK free of charge. We will use Second Class post, or whatever the other cheapest method is - eg courier for larger parcels.
Simply choose "Super Saver Delivery" at checkout
Normal UK Delivery for Personal Customers
Smaller parcels are sent with Royal Mail 1st class. Larger parcels (over 1kg) are sent by UPS. If you have special requests (such as "leave with neighbour"), make a note in the Comments section of your order. UPS are good at following such requests.
UPS provide a tracking code and if there is ever a problem (rare) we can trace the parcel and give you the tracking code so that you can track it yourself.
Overseas delivery for personal customers
Smaller parcels are sent by airmail, tracked if possible. Larger ones go with UPS or another carrier. If in doubt, please ask us for a shipping quote prior to ordering.