How long will my order take to arrive? (Businesses)

We try to make sure all orders arrive within three days, so if you order on a Monday before 12 noon you can expect it on the Thursday. If we are able to prepare your order more quickly, we will. We process orders strictly on a first-come, first served basis, with one exception. If you have an emergency and require a faster delivery, you can ask for our Express Service, for a surcharge of £10, and we will pack your order out of turn for immediate dispatch. If you require a Saturday delivery, there is a £20 surcharge. The cut-off time for each day's orders is 12 noon because our outbound consignments are finished by 3pm ready for the UPS collection at 3.30pm.

Please tell us when ordering if you have an important deadline and we will do our best to accommodate you.

We use UPS to carry our parcels. You can track your parcel(s) using their tracking service. You will receive notifications of despatch, and of any problems during transit, via email from their system. If you do not have ready access to email, just give us a call and we will tell you where your parcel is.

We use a pallet service for more than approximately 10 parcels, depending on weight. Pallets are sent out on a next-day or a 3-day service. To track your pallet, give us a call and we will speak to our hauliers.