What you say about All About Tea...
Some of the comments we have received from our good-looking and highly intelligent customers:
(Please contact us if you'd like to add your own, stating that you are happy for us to publish your comments)
Just a quick note to say congratulations for this venture. I've got my mug infuser & I'm fast developing an addiction for Irish Breakfast. Just need to convert my wife now & get her off the PG Tips. Many thanks.
Richard Page
Grays, Essex
Wow, that was a fast service. It arrived on Saturday morning, less than a day after I ordered it. Just thought I would let you know you have got an impressed customer.
Martin Parker
I am pleased to say that the parcel arrived today in perfect condition, the products are carefully packed and professionally presented. The notes are clear and well written, without being overwhelming. Each tea is an experience, in my case, exceeding expectation.
I shall order again soon and inform my friends of your existence.
Well done.
Yours sincerely.
Dr Roberto Stocco
I have tried the tea samples I was sent and they were gorgeous thanks so I have placed an order for some more. I would also like to comment on how wonderful your customer service is with the personal touch your company provides, it has been a pleasure dealing with you.
Thanks again,
Sarah Atkinson
Hi Tom,
Thank you so much for the tea samples. I enjoyed them all! They were all light and fresh but I particularly liked the Jasmine Silver Needle and my husband liked the White Peony. He says it was refreshing with a good taste and smell and left your mouth feeling fresh.
The whole sample pack was beautifully presented and very informative. I had been looking for white teas for a while so I was pleased to learn of your site and certainly intend to go back and place an order.
Thanks again
Kate Holmes
I can say that I have been very impressed with the quality of the tea and the only other tea which was anywhere near as good that I can remember was when I was in turkey and we could choose from 100's of teas at a market stall all of which were amazing. (that's where i tried apple tea first).
In general flavoured teas in the UK taste like dirty water yet I really enjoyed yours and would recommend to my friends, in fact, I have done.
In terms of customer service I was very impressed especially how you dealt with the massive orders placed due to MSE (www.moneysavingexpert.com) and others.
The discounts are well received and are a genuine incentive as it shows that your customers are valued and that some offers are specific to the forum etc. where you gained so much traffic for your site from.
In general: Good (and I don't often say that)
Kind regards
Joe Wilde
Hi Tom,
I had a bit of a dilemma since I lacked loose-tea-making paraphenalia
but I now have the means and I'm on my second cup of the evening!
As for feedback, I was extremely impressed by the customer service. I wasn't
expecting the samples to arrive for a much longer time so was very
pleasantly surprised. Nor was I expecting a follow up!
The teas were all brilliant. I'd never really had any green tea before so
I wasn't sure what to expect from the China Jasmine. At first I found it a
little odd but after a few sips I started to really enjoy it. The English
Afternoon was also lovely, but I think my favourite had to be the spiced chai.
Although that could well be due to my love of cardamom!
I'll have a perusal of the selection and may well treat myself to something.
Sometimes I swear I really do have more different kinds of tea in my
cupboard than I do food!
Marion
Hi Tom,
We have already placed a small order with you and received it the same day as the samples.
We do enjoy the teas we have tried a lot, and we will make another order when we get low on the tea we have. We found it a lovely site and well thought out and easy to use so well done on that.
Best wishes
Nick Keall
Hello Tom,
The tea you sent as sample are good.
Regarding your customer service- its excellent.
Thank you
Regards
Manoj Kumar
Thank you for your recent e-mail, you'll be pleased to know that some friends and myself will be sending for our fav teas soon. I did love the vanilla mostly so that will be my main choice. Once again thank you for the chance to try them first.
I can't believe the customer service of your company,
Thank you
Ann Martin
Hi,
The tea was fab and I have already ordered some "full size" packs. I will certainly be back for more and have recommended the site to friends and family. Customer service was excellent and I hope many "samplers" return for more tea as I have.
Thanks,
Gillian
Dear Tom,
I thought the teas were delicious. I gave some to my friends and have passed on the web address.
Your customer service is astounding.
Yours Sincerely
Juliet Roberts
Hi Tom!
I gave the samples to my mum as she very much likes her teas. I'm not sure if she has had time to try them yet but I will ask her how she likes them. They arrived very quickly and the samples are a good size I think. Thank you very much for sending them.
Your website was really an eye-opener to the many different kinds of tea there are in the world. I had no idea! I read the leaflets that came with the samples too which were very informative. The customer service seems very personal - which is a good thing! May I ask if you run the company by yourself? Must be a maaad tea enthusiast to know so much about them! :-)
May